Terms & Conditions

Last Updated: August 29, 2026

Welcome to HOMA ESSENSE. These Terms & Conditions govern your access to and use of the HOMA ESSENSE website, as well as your purchase of products through our online store.

By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

About HOMA ESSENSE

HOMA ESSENSE is an online retail store offering bedding, bath essentials, home textiles, interior products, and related household items.

These Terms & Conditions apply to all visitors, customers, registered users, and anyone who accesses or uses our website.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, measurements, colours, materials, prices, and other product information displayed on our website are accurate and up to date.

However, slight variations may occur due to differences in screen displays, lighting, photography, manufacturing batches, fabric characteristics, or other factors.

Product availability is subject to change without prior notice.

HOMA ESSENSE reserves the right to discontinue, modify, or limit the availability of any product at any time.

Prices and Currency

All prices displayed on the website are stated in Nigerian Naira (NGN), unless otherwise indicated.

Prices may be changed, corrected, or updated at any time without prior notice.

The price applicable to an order is the price displayed at the time the order is successfully placed, subject to payment verification and any applicable promotional terms.

Any applicable delivery charges or additional fees will be displayed during the checkout process or communicated to the customer before order fulfilment.

Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is considered confirmed only after payment has been successfully received and verified by HOMA ESSENSE.

We reserve the right to decline, cancel, or limit an order where:

1. A product is unavailable or incorrectly listed.
2. There is an apparent pricing or product information error.
3. Payment cannot be verified or is reversed.
4. We reasonably suspect fraudulent, unauthorized, or abusive activity.
5. The requested delivery information is incomplete or inaccurate.

Where an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Refund and Return Policy.

Payment

Payments made through the HOMA ESSENSE website may be processed through approved third-party payment providers.

Customers are responsible for providing accurate payment information and completing the payment process successfully.

HOMA ESSENSE does not store customers' complete debit or credit card details on its website unless expressly stated otherwise.

An order will not be processed as paid until the payment has been successfully verified.

Delivery and Shipping

HOMA ESSENSE delivers orders to locations within our available delivery areas.

Delivery times are estimates and may vary depending on the customer's location, product availability, order volume, weekends, public holidays, weather conditions, logistics disruptions, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery information, including the recipient's name, phone number, address, and any relevant delivery instructions.

Additional delivery charges may apply where:

1. The delivery location is outside our standard delivery area.
2. A customer provides an incorrect or incomplete address.
3. A delivery attempt fails because the recipient is unavailable.
4. Additional logistics arrangements are required.

Once an order has been handed over to a designated delivery provider, delivery-related delays may be subject to the provider's operating conditions.

Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched.

Cancellation requests should be made as soon as possible through the contact information provided on our website.

Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled under our applicable Return and Refund Policy.

Returns and Exchanges

Returns and exchanges are subject to the HOMA ESSENSE Return and Refund Policy.

Where a return is permitted, products must generally be returned in their original condition, unused, undamaged, and with all applicable packaging, labels, tags, and accessories intact.

For hygiene and safety reasons, certain products may not be eligible for return or exchange once opened, used, washed, or otherwise handled beyond what is reasonably necessary to inspect the product.

Customers should inspect delivered products promptly and report any damaged, incorrect, or defective item within the period specified in our Return and Refund Policy.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact HOMA ESSENSE as soon as reasonably possible.

We may request photographs, videos, order details, or other information necessary to assess the issue.

Where the claim is accepted, HOMA ESSENSE may, depending on the circumstances and applicable policy:

1. Replace the affected product.
2. Repair the product where appropriate.
3. Provide an exchange.
4. Issue an eligible refund.

The available remedy may depend on product availability, the nature of the issue, and the applicable Return and Refund Policy.

Customer Accounts

Certain features of the website may require you to create a customer account.

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.

You agree to provide accurate and current information when creating or updating your account.

You must notify HOMA ESSENSE promptly if you believe your account has been accessed without authorization.

HOMA ESSENSE reserves the right to suspend or terminate accounts involved in fraudulent activity, abuse, misuse of the website, or violation of these Terms & Conditions.

Promotions, Discounts, and Coupons

Promotional offers, discounts, coupon codes, and special campaigns may be subject to additional terms.

Unless expressly stated otherwise, promotional offers cannot be combined with other promotions.

HOMA ESSENSE reserves the right to modify, suspend, or withdraw a promotion where necessary.

Coupon codes may have expiry dates, usage limits, minimum order requirements, product restrictions, or other conditions.

Website Use

You agree to use the HOMA ESSENSE website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to the website or its systems.

• Interfere with the operation or security of the website.

• Introduce malicious software, viruses, or harmful code.

• Use automated systems to scrape, copy, or extract website content without authorization.

• Use the website for fraudulent or unlawful activities.

• Attempt to impersonate another person or entity.

HOMA ESSENSE reserves the right to restrict or terminate access where misuse or prohibited activity is identified.

Intellectual Property

Unless otherwise stated, all content appearing on the HOMA ESSENSE website, including logos, brand names, photographs, product images, graphics, text, designs, layouts, icons, and other materials, is owned by or licensed to HOMA ESSENSE.

You may access and use the website for personal and legitimate shopping purposes.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use HOMA ESSENSE content without prior written authorization.

User-Submitted Content

Where the website permits customers to submit reviews, comments, testimonials, photographs, or other content, you agree that the content you submit must be lawful, accurate, respectful, and must not infringe the rights of another person.

You must not submit content that is defamatory, abusive, fraudulent, obscene, discriminatory, misleading, or otherwise unlawful.

By submitting content to HOMA ESSENSE, you grant us a non-exclusive right to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

Privacy and Personal Information

HOMA ESSENSE respects the privacy of its customers.

Personal information provided during account registration, checkout, delivery, customer support, or other interactions may be processed for purposes including order fulfilment, payment processing, delivery, customer service, security, fraud prevention, and business administration.

Your personal information will be handled in accordance with our Privacy Policy and applicable Nigerian data protection requirements.

Third-Party Services

Our website may use third-party services including payment processors, delivery providers, analytics services, hosting providers, communication services, and other technology providers.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

HOMA ESSENSE is not responsible for the independent policies, systems, or practices of third-party service providers except where responsibility is imposed by applicable law.

Website Availability

We aim to keep the HOMA ESSENSE website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

The website may occasionally be unavailable due to maintenance, updates, technical issues, hosting problems, security incidents, or circumstances outside our reasonable control.

Limitation of Liability

To the extent permitted by applicable law, HOMA ESSENSE shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot lawfully be excluded or limited.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right, statutory protection, or liability that cannot legally be excluded under applicable law.

Events Beyond Our Control

HOMA ESSENSE shall not be responsible for delays or failures caused by circumstances reasonably beyond our control, including natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or telecommunications failures, public emergencies, security incidents, or other unforeseen events.

Where such circumstances occur, we will make reasonable efforts to communicate with affected customers and fulfil outstanding obligations as soon as reasonably possible.

Changes to These Terms

HOMA ESSENSE may update these Terms & Conditions from time to time to reflect changes to our business, products, services, technology, legal requirements, or operating practices.

The updated version will be published on this website with the applicable revision date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the Federal Republic of Nigeria.

Any dispute arising from or relating to these Terms & Conditions, the use of our website, or a purchase made through HOMA ESSENSE shall, where possible, first be addressed through good-faith communication between the customer and HOMA ESSENSE.

Where a dispute cannot be resolved amicably, it may be referred to a court or other dispute-resolution mechanism having appropriate jurisdiction under applicable Nigerian law.

Contact Us

If you have questions about these Terms & Conditions, an order, payment, delivery, returns, or any other matter relating to HOMA ESSENSE, please contact us through the customer service channels provided on our website.

HOMA ESSENSE

Email: info@homaessense

Phone:08036462792

Website: homaessence.com

Thank you for choosing HOMA ESSENSE.