Privacy Policy

Effective Date: 29 August 2026

HOMA ESSENSE ("HOMA ESSENSE", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the rights available to you under applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023.

Information We Collect

Depending on how you interact with HOMA ESSENSE, we may collect the following information:

1. Personal information: Your name, email address, telephone number and other contact details.
2. Delivery information: Delivery address, billing information and instructions necessary to fulfil your order.
3. Account information: Login credentials and information associated with your customer account.
4. Order information: Products purchased, order amounts, transaction references, delivery information and order history.
5. Communication information: Messages, enquiries, reviews, feedback and other information you voluntarily provide to us.
6. Technical information: IP address, browser type, device information, pages visited, referring pages and other information automatically generated when you use our website.
7. Marketing preferences: Information concerning your preferences for receiving promotional communications.

We do not require you to provide personal information that is not reasonably necessary for the purpose for which it is collected.

How We Use Your Information

We may use your information to:

1. Process and fulfil orders.
2. Confirm payments and maintain transaction records.
3. Arrange delivery of purchased products.
4. Create and manage customer accounts.
5. Respond to enquiries, complaints and customer-service requests.
6. Process returns, refunds, exchanges and other after-sales requests.
7. Improve our products, website, services and customer experience.
8. Prevent, detect and investigate fraud, abuse, unauthorised activity and security incidents.
9. Maintain appropriate business, financial and transaction records.
10. Send service-related communications concerning your orders or account.
11. Send promotional communications where permitted and where you have provided the necessary consent or where otherwise permitted by applicable law.
12. Comply with applicable legal, regulatory and governmental requirements.

Lawful Basis for Processing

We process personal information only where there is a lawful basis for doing so. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, obtaining your consent, protecting legitimate business interests, or another lawful basis recognised by applicable data-protection law.

Payment Information

Payments made through our website may be processed by authorised third-party payment service providers. We may receive transaction information such as payment status, transaction reference and payment confirmation.

Unless expressly stated otherwise, HOMA ESSENSE does not directly store complete card numbers, PINs, CVVs or other sensitive payment credentials on our servers. Payment information is handled in accordance with the security practices and privacy policies of the applicable payment service provider.

Sharing Your Information

We may disclose personal information to trusted third parties where reasonably necessary to provide our services or fulfil our legal obligations. These parties may include:

1. Payment processors and financial service providers.
2. Delivery and logistics providers.
3. Website hosting, technology and infrastructure providers.
4. IT, security, analytics and technical-support providers.
5. Professional advisers, where reasonably necessary.
6. Government authorities, regulators, law-enforcement agencies or other parties where disclosure is required or permitted by law.

We do not sell your personal information to third parties.

Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or other unlawful processing.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and notify us promptly if you believe your account has been accessed without authorisation.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal or regulatory obligations.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, maintain sessions, improve website performance and understand how visitors interact with our website.

Some cookies may be provided by third-party services used on our website. Where applicable, you may manage available cookie preferences through your browser or the cookie controls provided on our website.

Your Data Protection Rights

Subject to applicable law and any lawful limitations, you may have rights in relation to your personal information, including the right to:

1. Be informed about how your personal information is processed.
2. Request access to personal information we hold about you.
3. Request correction of inaccurate or incomplete information.
4. Object to certain processing of your personal information.
5. Request restriction of processing in applicable circumstances.
6. Request deletion or erasure of personal information where legally applicable.
7. Request portability of your personal information where applicable.
8. Withdraw consent where processing is based on consent.
9. Lodge a complaint concerning the handling of your personal information.

Some requests may be subject to legal, contractual or other applicable limitations.

Marketing Communications

You may unsubscribe from promotional emails or other marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

Even where you opt out of promotional communications, we may continue to send essential service communications relating to your orders, account, transactions or other services you have requested.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

Children's Privacy

Our services are intended for general consumers and are not specifically directed at children. We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. Any updated version will be published on this page with its effective date.

Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact HOMA ESSENSE through the contact details provided on our website.

We will take reasonable steps to review and respond to privacy-related requests in accordance with applicable law.

Governing Framework

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the Federal Republic of Nigeria, including the Nigeria Data Protection Act 2023 and applicable regulations, guidelines and directives issued by the relevant authorities.