SHIPPING & DELIVERY POLICY
Effective Date: 29 August 2026
HOMA ESSENSE ("HOMA ESSENSE", "we", "us", or "our") is committed to ensuring that your orders are processed and delivered as efficiently and securely as possible. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered when you purchase products through the HOMA ESSENSE online store.
By placing an order with HOMA ESSENSE, you acknowledge and agree to the terms of this policy.
ORDER PROCESSING
Orders are processed after successful payment has been received and verified.
We generally process orders within 1 to 3 business days, excluding weekends and public holidays. Processing may take longer during periods of unusually high order volumes, promotional campaigns, public holidays or circumstances beyond our reasonable control.
You will receive an order confirmation after your payment has been successfully verified.
An order confirmation does not necessarily mean that the order has been dispatched. A separate delivery or dispatch notification may be provided when your order is handed over to the applicable delivery provider.
DELIVERY LOCATIONS
HOMA ESSENSE currently delivers to locations within Nigeria where delivery services are available.
Delivery availability may vary depending on the destination, accessibility, security considerations and the availability of suitable logistics services.
If delivery to a particular location is unavailable, we will notify you and, where reasonably possible, offer an alternative delivery arrangement.
DELIVERY TIMEFRAMES
Estimated delivery times depend on your delivery location and the logistics provider used.
As a general guide:
Port Harcourt and nearby locations: approximately 1 to 3 business days.
Other major cities in Nigeria: approximately 2 to 5 business days.
More remote locations: approximately 3 to 7 business days or longer depending on accessibility and logistics conditions.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery may take longer because of weather conditions, traffic, public holidays, security restrictions, logistics disruptions, incorrect customer information, failed delivery attempts or other circumstances outside our reasonable control.
DELIVERY FEES
Applicable delivery charges will be communicated or displayed during the ordering process where available.
Delivery fees may vary depending on the destination, order size, package weight, delivery method and applicable logistics charges.
Where a delivery charge applies, the customer is responsible for the applicable delivery fee unless HOMA ESSENSE expressly states otherwise.
CUSTOMER DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes the customer's full name, active telephone number, delivery address, city, state and any other information reasonably required to facilitate delivery.
HOMA ESSENSE will not be responsible for delays, failed deliveries or additional delivery charges resulting from incorrect, incomplete or outdated information supplied by the customer.
If you discover that your delivery information is incorrect after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has been handed over for delivery.
DELIVERY ATTEMPTS
Our delivery partner or designated delivery personnel may contact you using the telephone number provided with your order.
Customers are expected to be reasonably available to receive their orders or to provide appropriate instructions for delivery.
If delivery cannot be completed because the customer is unavailable, unreachable, provides incorrect information, refuses delivery or otherwise prevents completion of the delivery, additional delivery arrangements or charges may apply.
Repeated failed delivery attempts may result in the order being returned to HOMA ESSENSE.
INSPECTION UPON DELIVERY
Customers are encouraged to inspect their order as soon as reasonably possible after delivery.
If you receive an item that appears damaged, incorrect or materially different from what you ordered, please contact HOMA ESSENSE promptly and provide the relevant order details and, where appropriate, clear photographs or other evidence of the issue.
Any claim relating to damaged, incorrect or missing products will be assessed in accordance with our Return & Refund Policy.
DAMAGED PACKAGES
If the external packaging appears significantly damaged at the time of delivery, you should, where reasonably possible, document the condition of the package before opening it.
Please contact HOMA ESSENSE as soon as possible if the product inside is damaged.
We may request photographs, videos, delivery information or other evidence necessary to investigate the matter with the delivery provider and determine the appropriate resolution.
LOST OR DELAYED ORDERS
If an order appears to be significantly delayed or is reported as lost during delivery, HOMA ESSENSE will make reasonable efforts to investigate the matter with the relevant delivery provider.
Where appropriate, we may arrange a replacement, refund or other reasonable resolution in accordance with the circumstances and our applicable policies.
Delivery delays caused by circumstances beyond our reasonable control will not automatically constitute a breach of our obligations.
CHANGE OF DELIVERY ADDRESS
Requests to change a delivery address after an order has been placed should be made as soon as possible.
A change of address may not be possible after an order has been dispatched.
If an address change results in additional logistics costs, the customer may be responsible for those additional costs.
DELIVERY TO THIRD PARTIES
Customers may request delivery to another person on their behalf.
By providing another person's delivery details, the customer confirms that they are authorised to provide the information for the purpose of fulfilling the order.
HOMA ESSENSE may consider delivery to the designated recipient as completion of delivery unless there is evidence of an issue with the delivery.
INTERNATIONAL DELIVERY
Unless expressly stated otherwise on the website or agreed with the customer, HOMA ESSENSE currently does not guarantee international delivery.
Where international delivery is offered for a particular order, additional delivery charges, customs duties, taxes, import requirements and other applicable costs may apply. Such costs may be the responsibility of the customer unless expressly stated otherwise.
ORDERS CONTAINING MULTIPLE PRODUCTS
Where an order contains multiple products, HOMA ESSENSE may dispatch the products together or separately depending on stock availability, fulfilment requirements and logistics considerations.
Where separate deliveries are required, the customer will not ordinarily be charged additional delivery fees unless the additional charge has been communicated and agreed.
STOCK AVAILABILITY
Although we make reasonable efforts to maintain accurate stock information, circumstances may occasionally result in a product becoming unavailable after an order has been placed.
If a purchased product becomes unavailable, HOMA ESSENSE may contact the customer to discuss an alternative product, delayed fulfilment, partial fulfilment or refund of the affected item, as appropriate.
DELIVERY CONFIRMATION
An order may be considered delivered when the applicable delivery provider records the package as successfully delivered to the delivery address or designated recipient.
Where a customer disputes a delivery record, HOMA ESSENSE may investigate the matter with the relevant delivery provider.
FORCE MAJEURE
HOMA ESSENSE will not be responsible for delays or failure to perform delivery-related obligations caused by circumstances reasonably beyond our control.
Such circumstances may include natural disasters, severe weather, government restrictions, public emergencies, strikes, civil disturbances, security incidents, transportation disruptions, telecommunications or infrastructure failures, or significant disruptions affecting our suppliers or logistics providers.
CONTACT AND DELIVERY SUPPORT
If you have questions about an order, delivery status or delivery issue, please contact HOMA ESSENSE through the contact details provided on our website.
When contacting us about an order, please provide your order number and the relevant delivery information so that we can assist you efficiently.
POLICY UPDATES
HOMA ESSENSE may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery partners, services or applicable requirements.
The updated version will be published on this page and will take effect from the stated effective date.
GOVERNING LAW
This Shipping & Delivery Policy shall be interpreted in accordance with the applicable laws of the Federal Republic of Nigeria.